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Diploma in Retail Operations Management (WBL)

Sinopsis Program

Diploma in Retail Operations Management provides students with the appropriate knowledge and skills to become a retail industry specialist. Students will undergo five (5) semesters programme inclusive of two (2) semester work-based learning. The courses in this programme are selected according to the current needs of industry. The discipline courses cover the technical aspects of retail and business knowledge. In addition to those courses, non-technical courses such as Communicative English, Penghayatan Etika dan Peradaban, Pengajian Islam, and Nilai Masyarakat Malaysia is also being taught to enhance student's generic skills. Students will also be required to undergo a work-based learning at the industry which covers modular Front Store and Back Store Operations, Customer Service and Capstone Project. The industry would certainly require skilled and competent personnel in order to promote its growth. This programme will produce a quality semiprofessional graduates who will be part of the manpower in retail sector. Students will able to understand and analyse the current retail situations through project, problem scenario, case studies and other relevant assessments.

Prospek Kerjaya

This programme provides the knowledge and skills where the graduates will have a wide range of career opportunities such as retailer, marketer, entrepreneur and employment in government agencies. The integration of WBL teaching method in this curriculum design is enhancing the opportunity for students to establish contacts with potential future employers. Upon completing their studies, graduates will have the opportunity to take up middle management roles within various operational departments of the retail industry sector, including: 

GOVERNEMENT / CORPORATE / SELF-EMPLOYED
  • Store Manager
  • Merchandiser
  • Visual Merchandiser
  • Loss & Prevention Executive
  • Retail Store Supervisor
  • Retail Outlet Assistant / Department Manager
  • Retail Data Analytic Executive
  • Event Coordinator
  • Event and Exhibition Assistant
  • Operations Executive
  • Customer Service Executive
  • Media Sales Executive
  • Retail Cyber Security Executive
  • Retail Digital Content Creator
  • Distribution Centre Officer
  • Junior Marketing Executive
  • Junior Purchasing Executive
  • Junior Supply Chain Executive

Syarat Kemasukan

Lepasan SPM
  1. Warganegara Malaysia
  2. Memiliki SPM atau setaraf
  3. Lulus Bahasa Melayu
  4. Lulus Sejarah (SPM 2013 dan ke atas)
  5. Lulus Bahasa Inggeris
  6. Lulus Matematik
  7. Mendapat LIMA (5) kepujian dalam mana-mana matapelajaran
  8. Calon tidak mempunyai ketidakupayaan penglihatan (buta, buta warna), pendengaran, fizikal atau pembelajaran yang menyukarkan kerja-kerja amali

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Lulusan Pra Diploma Politeknik
Lulus Pra Diploma Perdagangan
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Lulusan selain SPM
  1. Warganegara Malaysia.
  2. Lulus pengajian peringkat Sijil yang diiktiraf MQA/Sijil Kemahiran Malaysia (SKM) Tahap 3 dalam bidang berkaitan;
    ATAU
  3. Memiliki Sijil APEL (Accreditation of Prior Experiental Learning) daripada MQA untuk kemasukan ke diploma (Tahap 4) dan mempunyai pengalaman kerja dalam bidang berkaitan.
  4. Calon tidak mempunyai ketidakupayaan penglihatan (buta, buta warna), pendengaran, fizikal atau pembelajaran yang menyukarkan kerja – kerja amali.
1Sijil Politeknik Tahap 3, KKM
 Sijil Pemasaran
 Sijil Pemprosesan Data
 Sijil Pengajian Perniagaan
 Sijil Penyimpanan Kira
2Sijil Kolej Komuniti Tahap 3, KKM
 Sijil Pengkeranian Akaun
 Sijil Pengoperasian Perniagaan
 Sijil Perakaunan
3Sijil Kemahiran Malaysia (Tahap Tiga) Tahap 3, KKM
 ASSISTANT CHIEF CASHIER (DT-011-3)
 Operasi Jualan & Pemasaran (FB-018-3:2012)
 Operasi Jualan (DT-020-3:2011)
 Operasi Pembelian ( Jualan Borong) (DT-021-3:2012)
 Operasi Pembungkusan Hasil Produk Pemprosesan Makanan (AF-012-3:2012)
 Operasi Perdagangan Runcit (DT-014-3:2014)
 Operasi Perkhidmatan Pengagihan & Penggudangan (IL-012-3:2012)
 Operasi Peruncitan (Jabatan) (DT-010-3:2014)
 Penyelia Gudang (Pengedaran Makanan) (Y-080-3)
 Penyelia Setor (FB-012-3)
 Perkhidmatan Pengiklanan & Promosi (FB-019-3:2012)
 Perkhidmatan Sokongan Pentadbiran SME (FB-050-3:2014)
 Perkhidmatan Sokongan Perhubungan Awam (FB-051-3:2014)
 SALES SUPERVISOR (DT-010-3)

* Sekiranya sijil yang dimiliki tiada dalam senarai diatas, sila hubungi Unit Ambilan Pelajar, Bahagian Ambilan dan Pembangunan Pelajar


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Lulusan APEL
  1. Warganegara Malaysia
  2. Mendapat sijil APEL (Accreditation of Prior Experiential Learning) daripada MQA untuk kemasukan ke diploma (Tahap 4)
  3. Mempunyai pengalaman bekerja dalam bidang berkaitan

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Ditawarkan di

Politeknik Metro Kuala Lumpur

Tempoh Pengajian

5 semester

Semua maklumat yang dipaparkan adalah benar dan betul pada masa tarikh dan masa diterbitkan dan tertakluk kepada pindaan dari masa ke semasa. Jabatan Pendidikan Politeknik dan Kolej Komuniti tidak akan bertanggungjawab terhadap sebarang kerosakan atau kehilangan yang dialami disebabkan oleh penggunaan maklumat dalam laman web ini.